Preguntas generales

¿Puedo cancelar mi pedido?

Lo entendemos perfectamente, ¡y también cambiamos de opinión! Aunque nos gustaría, una vez realizado un pedido, no podemos modificarlo ni cancelarlo por el momento. Esperamos tener un plazo de cancelación en el futuro.

Si el artículo no te convence, asegúrate de cambiarlo por el estilo que prefieras o devolverlo para obtener un reembolso. Recuerda que el envío de devolución nacional es gratuito.

Do I need to create an account to make a purchase?

Creating an account is optional; however, creating an account allows you to access your purchases instantly, track your order history, and easily access your orders anytime.

Are courses self-paced or live?

Most courses are self-paced, meaning you can start anytime and learn on your schedule. Some partner providers may offer live or scheduled classes, which will be clearly noted on the product page.

Does the K12 Learning Store issue official credits or transcripts?

Courses purchased through the K12 Learning Store do not issue official credits or transcripts. K12 Learning Store does not assign or track grades, credits, or academic progress. Families are encouraged to print the available grade book at the end of the course. While automated quizzes will have grades, parents can assign grades and create a transcript for their child, depending on their state’s homeschooling policies.

Can I record courses purchased from the K12 Learning Store in my child’s homeschool records or portfolio?

Yes. You may include courses in your child’s homeschool records or portfolio. It is recommended that you document your child’s coursework, projects, hours completed, learning outcomes, and grades in a way that aligns with your homeschool approach and state requirements. Familiesare also encouraged to print out work samples if required bytheir state.

How do homeschool parents typically track the progress or completion of Learning Store courses?

Homeschool parents commonly track progress by keeping notes on lessons completed, assignments or projects, time spent learning, skill mastery, and grades. These records can be kept digitally or in a homeschool portfolio and used to reflect a student’s learning over time. Families should review their state’s homeschool requirements to understand specific documentation requirements. The student’s module dashboard will also show the current progress on the platform.

What documentation should I keep for K–12 homeschool requirements in my state?

Homeschool requirements vary by state. Most families keep records such as attendance records, coursework summaries, samples of student work, grades, and progress notes. Families are responsible for maintaining these records and should review their state’s homeschool guidelines to determine what documentation is recommended or required.

I’m new to homeschooling—how do credits, grades, and transcripts usually work?

In homeschooling, parents typically act as the school administrator and maintain their child’s academic records. This may include tracking coursework, assigning grades, maintaining work samples, and creating transcripts or portfolios when needed. K12 Courses purchased through the K12 Learning Store are designed to support parent-directed learning, not replace parent-managed recordkeeping.

Does the K12 Learning Store determine whether a course meets my state’s homeschool requirements?

No. The K12 Learning Store does not determine or verify whether a course meets individual state homeschool requirements. Families are responsible for reviewing their state’s homeschool laws and determining how K12 Learning Store courses fit within those guidelines.

Pedidos

How do I place an order?

Simply browse our marketplace, add your selected courses or curriculum to your cart, and proceed to checkout. Once your payment is complete, you’ll receive an email confirmation with access details.

Can I purchase from multiple vendors in one order?

Yes! Our platform allows you to purchase materials from multiple education providers in a single, convenient checkout.

How do I access my course or curriculum after purchase?

Once your order is confirmed, you’ll receive an email with instructions for how to access your courses.

Can I buy a course as a gift?

At this time, all purchases are linked to the account used during checkout. Gift functionality is coming soon!

Pago

What payment methods do you accept?

We accept all major credit cards and debit cards.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to ensure your personal and financial information is fully protected.

Will I be charged sales tax?

Sales tax is applied where required by law and will be calculated at checkout based on your billing address.

Envío y entrega

Do courses include physical materials?

The availability of physical materials varies from course to course. Please refer to the product description for details about the materials for each product.

How long will it take to receive my materials?

Digital courses and curriculum will be available 24-48 hours after purchase. If you don’t see access instructions within 48 hours, please check your email (including spam/junk folders) or contact support.

Can I download the curriculum?

Some materials can be downloaded for offline use, while others must be accessed through our learning platform or a partner site. Product descriptions will specify what’s available.

What countries do you ship physical materials to?

While we hope to expand to international locations in the future, currently, we only ship physical materials to the United States.

Devoluciones y cancelaciones

What is your return policy?

Returns will be accepted within 30 days of purchase. At this time we are unable to accept returns on physical materials. Contact support to initiate a return.

Can I exchange a course for a different one?

Exchanges are not available once a course or curriculum has been accessed. If you haven’t started your course, contact support to discuss possible options.

Can I cancel my order?

Orders for digital products cannot be canceled once they’ve been processed. If your order has been processed, please follow the steps in the return policy stated above.

Apoyo técnico

I’m having trouble logging in or accessing my course—what should I do?

Try clearing your browser cache first. If you still can’t access your materials, contact our support team for assistance.

What devices can I use to access my courses?

Our courses can be accessed on any device with a modern web browser—including laptops, tablets, and smartphones.

My video or download isn’t loading properly. How can I fix it?

Check your internet connection and ensure your browser is updated. If the issue persists, contact us, and we’ll troubleshoot it with you.

Cuenta y acceso

¿Pueden varios estudiantes utilizar la misma compra de curso?

Cada curso o programa de estudios tiene licencia para un solo usuario, a menos que el proveedor indique lo contrario. Consulte los detalles del producto para conocer las opciones para varios estudiantes o familias.

¿Durante cuánto tiempo tengo acceso a los cursos que he comprado?

La duración del acceso varía según el proveedor. Muchos ofrecen acceso de por vida, mientras que otros pueden proporcionarlo durante un período determinado (por ejemplo, 12 meses). Encontrará más información en la página de cada producto.

¿Qué ocurre si se interrumpe un curso?

Si un proveedor elimina un curso que usted ha comprado, le notificaremos y nos aseguraremos de que conserve el acceso o reciba una alternativa equivalente siempre que sea posible.

¿Aún estás buscando respuestas?

Estamos aquí para ayudarte. Si no encontraste la respuesta que buscabas, contáctanos directamente. Solo tienes que completar el formulario a continuación y nuestro equipo de soporte te responderá lo antes posible.