Toutes les questions fréquemment posées
Questions générales
Puis-je annuler ma commande ?
Puis-je annuler ma commande ?
Nous comprenons parfaitement que nous puissions changer d'avis ! Nous le souhaiterions, mais une fois la commande passée, nous ne pouvons pas la modifier ni l'annuler pour le moment. Nous espérons pouvoir bientôt disposer d'une période d'annulation.
Si l'article ne vous convient pas, n'hésitez pas à l'échanger contre un modèle de votre choix ou à le retourner pour obtenir un remboursement. Pour rappel, les frais de retour nationaux sont gratuits.
Do I need to create an account to make a purchase?
Do I need to create an account to make a purchase?
Are courses self-paced or live?
Are courses self-paced or live?
Does the K12 Learning Store issue official credits or transcripts?
Does the K12 Learning Store issue official credits or transcripts?
Courses purchased through the K12 Learning Store do not issue official credits or transcripts. K12 Learning Store does not assign or track grades, credits, or academic progress. Families are encouraged to print the available grade book at the end of the course. While automated quizzes will have grades, parents can assign grades and create a transcript for their child, depending on their state’s homeschooling policies.
Can I record courses purchased from the K12 Learning Store in my child’s homeschool records or portfolio?
Can I record courses purchased from the K12 Learning Store in my child’s homeschool records or portfolio?
Yes. You may include courses in your child’s homeschool records or portfolio. It is recommended that you document your child’s coursework, projects, hours completed, learning outcomes, and grades in a way that aligns with your homeschool approach and state requirements. Familiesare also encouraged to print out work samples if required bytheir state.
How do homeschool parents typically track the progress or completion of Learning Store courses?
How do homeschool parents typically track the progress or completion of Learning Store courses?
Homeschool parents commonly track progress by keeping notes on lessons completed, assignments or projects, time spent learning, skill mastery, and grades. These records can be kept digitally or in a homeschool portfolio and used to reflect a student’s learning over time. Families should review their state’s homeschool requirements to understand specific documentation requirements. The student’s module dashboard will also show the current progress on the platform.
What documentation should I keep for K–12 homeschool requirements in my state?
What documentation should I keep for K–12 homeschool requirements in my state?
Homeschool requirements vary by state. Most families keep records such as attendance records, coursework summaries, samples of student work, grades, and progress notes. Families are responsible for maintaining these records and should review their state’s homeschool guidelines to determine what documentation is recommended or required.
I’m new to homeschooling—how do credits, grades, and transcripts usually work?
I’m new to homeschooling—how do credits, grades, and transcripts usually work?
In homeschooling, parents typically act as the school administrator and maintain their child’s academic records. This may include tracking coursework, assigning grades, maintaining work samples, and creating transcripts or portfolios when needed. K12 Courses purchased through the K12 Learning Store are designed to support parent-directed learning, not replace parent-managed recordkeeping.
Does the K12 Learning Store determine whether a course meets my state’s homeschool requirements?
Does the K12 Learning Store determine whether a course meets my state’s homeschool requirements?
No. The K12 Learning Store does not determine or verify whether a course meets individual state homeschool requirements. Families are responsible for reviewing their state’s homeschool laws and determining how K12 Learning Store courses fit within those guidelines.
Commande
How do I place an order?
How do I place an order?
Can I purchase from multiple vendors in one order?
Can I purchase from multiple vendors in one order?
How do I access my course or curriculum after purchase?
How do I access my course or curriculum after purchase?
Can I buy a course as a gift?
Can I buy a course as a gift?
Paiement
What payment methods do you accept?
What payment methods do you accept?
Is my payment information secure?
Is my payment information secure?
Will I be charged sales tax?
Will I be charged sales tax?
Expédition et livraison
Do courses include physical materials?
Do courses include physical materials?
How long will it take to receive my materials?
How long will it take to receive my materials?
Can I download the curriculum?
Can I download the curriculum?
What countries do you ship physical materials to?
What countries do you ship physical materials to?
Retours et annulations
What is your return policy?
What is your return policy?
Can I exchange a course for a different one?
Can I exchange a course for a different one?
Can I cancel my order?
Can I cancel my order?
Assistance technique
I’m having trouble logging in or accessing my course—what should I do?
I’m having trouble logging in or accessing my course—what should I do?
What devices can I use to access my courses?
What devices can I use to access my courses?
My video or download isn’t loading properly. How can I fix it?
My video or download isn’t loading properly. How can I fix it?
Compte et accès
Plusieurs étudiants peuvent-ils utiliser le même achat de cours ?
Plusieurs étudiants peuvent-ils utiliser le même achat de cours ?
Chaque cours ou programme est concédé sous licence à un seul utilisateur, sauf indication contraire du fournisseur. Veuillez consulter les détails du produit pour connaître les options multi-étudiants ou familiales.
Combien de temps ai-je accès aux cours que j'ai achetés ?
Combien de temps ai-je accès aux cours que j'ai achetés ?
La durée d'accès varie selon le fournisseur. Nombre d'entre eux offrent un accès à vie, tandis que d'autres proposent un accès pour une période déterminée (par exemple, 12 mois). Vous trouverez plus de détails sur chaque page produit.
Que se passe-t-il si un cours est interrompu ?
Que se passe-t-il si un cours est interrompu ?
Si un fournisseur retire un cours que vous avez acheté, nous vous en informerons et veillerons à ce que vous conserviez votre accès ou que vous receviez une alternative équivalente dans la mesure du possible.