Question 1

What types of products do you offer?

Accepted Answer

We offer a curated selection of online courses, digital curriculum, and educational resources designed to support families and educators. You’ll find options across grade levels, subjects, and learning styles.

Question 2

Do I need to create an account to make a purchase?

Accepted Answer

Creating an account is optional; however, creating an account allows you to access your purchases instantly, track your order history, and easily access your orders anytime.

Question 3

Are courses self-paced or live?

Accepted Answer

Most courses are self-paced, meaning you can start anytime and learn on your schedule. Some partner providers may offer live or scheduled classes, which will be clearly noted on the product page.

Question 4

Does the K12 Learning Store issue official credits or transcripts?

Accepted Answer

Courses purchased through the K12 Learning Store do not issue official credits or transcripts. K12 Learning Store does not assign or track grades, credits, or academic progress. Families are encouraged to print the available grade book at the end of the course. While automated quizzes will have grades, parents can assign grades and create a transcript for their child, depending on their state’s homeschooling policies.

Question 5

Can I record courses purchased from the K12 Learning Store in my child’s homeschool records or portfolio?

Accepted Answer

Yes. You may include courses in your child’s homeschool records or portfolio. It is recommended that you document your child’s coursework, projects, hours completed, learning outcomes, and grades in a way that aligns with your homeschool approach and state requirements. Familiesare also encouraged to print out work samples if required bytheir state.

Question 6

How do homeschool parents typically track the progress or completion of Learning Store courses?

Accepted Answer

Homeschool parents commonly track progress by keeping notes on lessons completed, assignments or projects, time spent learning, skill mastery, and grades. These records can be kept digitally or in a homeschool portfolio and used to reflect a student’s learning over time. Families should review their state’s homeschool requirements to understand specific documentation requirements. The student’s module dashboard will also show the current progress on the platform.

Question 7

What documentation should I keep for K–12 homeschool requirements in my state?

Accepted Answer

Homeschool requirements vary by state. Most families keep records such as attendance records, coursework summaries, samples of student work, grades, and progress notes. Families are responsible for maintaining these records and should review their state’s homeschool guidelines to determine what documentation is recommended or required.

Question 8

I’m new to homeschooling—how do credits, grades, and transcripts usually work?

Accepted Answer

In homeschooling, parents typically act as the school administrator and maintain their child’s academic records. This may include tracking coursework, assigning grades, maintaining work samples, and creating transcripts or portfolios when needed. K12 Courses purchased through the K12 Learning Store are designed to support parent-directed learning, not replace parent-managed recordkeeping.

Question 9

Does the K12 Learning Store determine whether a course meets my state’s homeschool requirements?

Accepted Answer

No. The K12 Learning Store does not determine or verify whether a course meets individual state homeschool requirements. Families are responsible for reviewing their state’s homeschool laws and determining how K12 Learning Store courses fit within those guidelines.

Question 10

How do I place an order?

Accepted Answer

Simply browse our marketplace, add your selected courses or curriculum to your cart, and proceed to checkout. Once your payment is complete, you’ll receive an email confirmation with access details.

Question 11

Can I purchase from multiple vendors in one order?

Accepted Answer

Yes! Our platform allows you to purchase materials from multiple education providers in a single, convenient checkout.

Question 12

How do I access my course or curriculum after purchase?

Accepted Answer

Once your order is confirmed, you’ll receive an email with instructions for how to access your courses.

Question 13

Can I buy a course as a gift?

Accepted Answer

At this time, all purchases are linked to the account used during checkout. Gift functionality is coming soon!

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and debit cards.

Question 15

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard encryption and secure payment gateways to ensure your personal and financial information is fully protected.

Question 16

Will I be charged sales tax?

Accepted Answer

Sales tax is applied where required by law and will be calculated at checkout based on your billing address.

Question 17

Do courses include physical materials?

Accepted Answer

The availability of physical materials varies from course to course. Please refer to the product description for details about the materials for each product.

Question 18

How long will it take to receive my materials?

Accepted Answer

Digital courses and curriculum will be available 24-48 hours after purchase. If you don’t see access instructions within 48 hours, please check your email (including spam/junk folders) or contact support.

Question 19

Can I download the curriculum?

Accepted Answer

Some materials can be downloaded for offline use, while others must be accessed through our learning platform or a partner site. Product descriptions will specify what’s available.

Question 20

What countries do you ship physical materials to?

Accepted Answer

While we hope to expand to international locations in the future, currently, we only ship physical materials to the United States.

Question 21

What is your return policy?

Accepted Answer

Returns will be accepted within 30 days of purchase. At this time we are unable to accept returns on physical materials. Contact support to initiate a return.

Question 22

Can I exchange a course for a different one?

Accepted Answer

Exchanges are not available once a course or curriculum has been accessed. If you haven’t started your course, contact support to discuss possible options.

Question 23

Can I cancel my order?

Accepted Answer

Orders for digital products cannot be canceled once they’ve been processed. If your order has been processed, please follow the steps in the return policy stated above.

Question 24

I’m having trouble logging in or accessing my course—what should I do?

Accepted Answer

Try clearing your browser cache first. If you still can’t access your materials, contact our support team for assistance.

Question 25

What devices can I use to access my courses?

Accepted Answer

Our courses can be accessed on any device with a modern web browser—including laptops, tablets, and smartphones.

Question 26

My video or download isn’t loading properly. How can I fix it?

Accepted Answer

Check your internet connection and ensure your browser is updated. If the issue persists, contact us, and we’ll troubleshoot it with you.

Question 27

Can multiple students use the same course purchase?

Accepted Answer

Each course or curriculum is licensed for a single user unless otherwise stated by the vendor. Please check the product details for multi-student or family options.

Question 28

How long do I have access to my purchased courses?

Accepted Answer

Access duration varies by vendor. Many offer lifetime access, while others may provide access for a set period (e.g., 12 months). You can find details on each product page.

Question 29

What happens if a course is discontinued?

Accepted Answer

If a vendor removes a course you’ve purchased, we’ll notify you and ensure you retain access or receive an equivalent alternative whenever possible.

All Frequently Asked Questions

General Questions