Start the return process
Frequently Asked Questions
Returns
What is your return policy?
What is your return policy?
Our return policy allows you to return eligible items within 30 days of purchase for a full refund. Please ensure items are unused, in original packaging, and accompanied by proof of purchase.
How do I start a return?
How do I start a return?
To initiate a return, please fill out our return form on this page. You will need to provide your name, email, phone number, reason for return, and a brief message.
Are digital products eligible for returns?
Are digital products eligible for returns?
Due to the nature of digital products, they are typically non-refundable. However, if you experience any issues, please contact our support team for assistance.
How long does it take to process a return?
How long does it take to process a return?
Once we receive your returned item, please allow up to 7-10 business days for processing. You will receive a confirmation email once your refund has been issued.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
What if I received a damaged or defective item?
What if I received a damaged or defective item?
If your item arrived damaged or defective, please start a return immediately through our form. Be sure to include details about the issue, and we will cover return shipping.